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Customer Service

A refreshing commitment to customer service

"Walt, the technician, does an EXCELLENT job. He has helped me numerous times diagnosing the issues I've had ... he has been an excellent help to me, and I will continue to order my parts from BDS because of him." - R Taylor, apartment manager

"The BDS laundry equipment used at my apartment complex is extremely user friendly and reliable. I never have issues and enjoy that I can use a card to pay, no need to go to the bank for quarters!" - Jordan B., resident

"I love working with BDS and how prompt and friendly the technicians are. I used to work for the Goodman Group about 10 years ago as a maintenance tech and they would sens us for training on the Maytag washers and dryers at [the BDS Laundry Systems] facility. Needless to say after taking them apart and putting them back together I learned so much about how they worked that I became the only on who did the work orders for these machines [at the Goodman Group] ...

I recently won the MADACS award for my position and am now management. I would like to thank you for the training that helped me to get to this point in my career. Even though I don't fix them anymore (which I miss) I will not hesitate to call BDS for any of the future maintenance on our machines. Keep up the great work and once again thank you." - Jeramie Travis Coleman, Assistant Community Manager (Colonial Villa)


At BDS Laundry Systems, we are dedicated to providing an exceptional level of support to each and every customer, every day. Your complete satisfaction is our goal. If you have questions or comments, please contact us.

Consult our helpful guides on how to do your laundry more efficiently and eco-friendly to save you time and headache.

How to do Laundry
How to Use Commercial Laundry Equipment
Green Laundry Tips
Laundry Machine Credit Card Payment Systems

Re-Value Laundry Card
Re-Value Laundry Card

Adding funds to your BDS Laundry Card is quick and hassle-free. Simply select your laundry facility location, login to the online payment system, and load funds using Visa, MasterCard or Discover.
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LaundryEye Monitoring
LaundryEye Monitoring

No more guessing if your cycle has completed. Get instant notifications via E-Mail or SMS Text Message to your mobile phone.
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Request a Refund
Request a Refund

To request a refund, click the link below and use our convenient online form.
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Request Service
Request Service

Speak with one of our helpful customer service representatives or send us your service request with one of our easy-to-use customer service request forms.
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Our team of experienced commercial laundry professionals is ready to assist you. Email or call us at 1-800-688-0020.