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FAQ

Frequently Asked Questions

Get answers to frequently asked questions about using your BDS Laundry Card, using a credit/debit card directly at the machine, and paying with the BDS Laundry Start app.

BDS Laundry Card System FAQ

  • How do I add money on a Laundry Card?

    You will have to find the Add Value Machine at your complex. Most machines accept debit or credit card payments. You can call us at 877-841-7700, Monday-Friday, 8:00 a.m. to 5:00 p.m. CST for assistance in locating the Add Value Station. Otherwise, please see your apartment management. They should be able to direct you to the Add Value Station.

    You may also have the option to purchase value online or via phone. When you purchase value online you will receive a Value Code. That code MUST be entered in at the Add Value Station before the funds are loaded on the card. Please visit the Revalue My Card section to see if this is an option at your location.

  • Why is money not on my Laundry Card after paying online?

    When you purchase value online, you receive a Value Code. You MUST enter that code at the Add Value Station, then the funds will be loaded on the Laundry Card. The funds DO NOT automatically transfer onto the Laundry Card. Please visit the Revalue My Card section for more information.

  • Does my Laundry Card have to be activated?

    No. You just need to add funds to the card.

  • How do I check my Laundry Card balance?

    Your balance can be checked at the Add Value Station. Simply insert your card and the balance will be displayed.

  • Where is my Laundry Card serial number?

    Please check the back of your Laundry Card. It will either be on the bottom right corner, or on the bottom towards the center.

  • How do I find a CVA ID?

    There will be a sticker on the Add Value Machine. It is a 3 digit number found on the front of the machine. If the machine is missing the number, you can search your machine by address. Please note that the machine will be found under the address where the machine located.

  • I bought a Laundry Card for $5.00. Why is there no money on it?

    Please note the cost of a new Laundry Card is $5.00.

  • I bought a Value Code online, but when I enter it I get an "Invalid Code" message.

    Please make sure you bought the code for the correct Laundry Card. The code will only work for the card it was generated for. Please also ensure that the correct location was selected when you bought the code. The code will only work at the location that was selected at the time you purchased the code. If the machine asks for the amount purchased, please make sure that it is entered correctly. Lastly, please double check that the code you are entering is correct. If you continue to have issues, email service@bdslaundry.com or call 877-841-7700 during regular business hours.

  • Nothing happens when I insert my card or I am getting an error message when I insert my card.

    Please make sure you are inserting the card correctly and that the chip on the Laundry Card is not damaged. Try rubbing your thumb across the gold chip on the Laundry Card and then try again. If it keeps giving you an error message then your Laundry Card is bad. Please mail the Laundry Card to our office at BDS Laundry Systems, 2430 Enterprise Drive, St. Paul, MN 55120, Attn: Customer Service. Upon receipt of the bad card, we will transfer the balance onto a new Laundry Card and mail it back to you.

  • I am moving out. What do I do with my Laundry Card and remaining balance?

    Please use up the entire balance on your Laundry Card before moving. If that is not possible, you could ask another resident to purchase the Laundry Card from you. Balances on laundry cards are not refunded.

  • Using a Credit / Debit Card Directly at the Machine FAQ

  • Why was I charged $7 or $8? **Pre-Authorization Charges vary by location**

    The charge you see is a pre-authorization charge. You will initially see this pending transaction when you start your laundry. You will have 3 hours to use these funds. The unused funds will then be released back to the bank, and the transaction will post for the amount used. Please allow 24-72 business hours for the bank to process. Please note: if your usage exceeds the pre-authorization amount or the 3 hours passes, you will see an additional pre-authorization charge.

  • Nothing happens when I insert my card or I am getting an error message when I insert my card.

    Please make sure you are inserting the card correctly. Readers can vary with how the card needs to be inserted.

  • The Card Reader says "statepan01."

    Please check back in about 15 minutes. Generally this message indicates that the reader is re-booting. If the error continues, please contact our service department at service@bdslaundry.com or call 877-841-7700. If we are not available, please leave a message.

  • The Card Reader says "econ."

    This message appears when the reader is not able connect to the network. Most of the time the reader will reconnect and work. Please check back after about 15 minutes. If the error continues, please contact our service department at service@bdslaundry.com or call 877-841-7700. If we are not available, please leave a message.

  • BDS Laundry Start App FAQ

  • The app is not connecting to the machine.

    Please check your Wi-Fi or data connection. If the issue persists, please close the app and turn off your Bluetooth. Reopen the app and allow it to ask for permission to use your Bluetooth. If you continue to have issues, please contact our service department at service@bdslaundry.com or call 877-841-7700. If we are not available, please leave a message.

  • The app will not allow me to add a new credit card. I am getting an error saying to use numbers and letters only.

    Please make sure you are not using the autofill function. You must manually type your card number, name on the card and the CVV number. Check to make sure there are no extra spaces after your name. Also, please do not add any spaces or special characters.

  • I added money on the app and it is not on my Laundry Card.

    The app balance is separate from your Laundry Card balance. If you add funds to your mobile app account, you must use your smart device to pay. To add funds to your Laundry Card, please visit the Add Value Station at your complex.