Multi-Housing Service Request

Request Service for Apartment Buildings, Condos, College & University Residence Halls, Guest Laundry at Hotels, and Other Common Area Laundry Room Facilities.

If you are attempting to report a fire, gas leak or any other life-threatening emergency, DO NOT complete this form. DIAL 911 IMMEDIATELY.

If you experience a problem with a washer, dryer or payment system, use this form to notify our Service Team. If you would like to speak with a BDS Customer Service Representative, please call 1-877-841-7700 during regular business hours (M-F 8:00 a.m. to 4:30 p.m. CST). Have questions about your BDS Laundry Card or using the BDS Laundry Start App? Please visit our Frequently Asked Questions page for answers.

1. Machine & Location Information
Property Name*
Floor*
Address Where Machine is Located*
City*
State*
Zip Code*
Machine Type*
Machine ID Number
Machine Problem*
Description of problem. Reference any error codes shown on the digital display.
2. Customer Information
First Name*
Last Name*
Home Address*
Apartment Number*
City*
State*
Zip Code
Phone Number*
Email Address*
Comments
- Check here if you would like to request a refund.
Requested Refund Amount
What is the preferred way to contact you?*
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Multi-Housing Service Request

1. Machine & Location Information

2. Customer Information