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The app is not connecting to the machine.

Please check your Wi-Fi or data connection. If the issue persists, please close the app and turn off your Bluetooth. Reopen the app and allow it to ask for permission to use your Bluetooth. If you continue to have issues, please contact our service department at service@bdslaundry.com or call 877-841-7700. If we are not available, please leave a message.

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Why was I charged $7 or $8? **Pre-Authorization Charges vary by location**

The charge you see is a pre-authorization charge. You will initially see this pending transaction when you start your laundry. You will have 3 hours to use these funds. The unused funds will then be released back to the bank, and the transaction will post for the amount used. Please allow 24-72 business hours for the bank to process. Please note: if your usage exceeds the pre-authorization amount or the 3 hours passes, you will see an additional pre-authorization charge.

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The Card Reader says “econ.”

This message appears when the reader is not able connect to the network. Most of the time the reader will reconnect and work. Please check back after about 15 minutes. If the error continues, please contact our service department at service@bdslaundry.com or call 877-841-7700. If we are not available, please leave a message.

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The Card Reader says “statepan01.”

Please check back in about 15 minutes. Generally this message indicates that the reader is re-booting. If the error continues, please contact our service department at service@bdslaundry.com or call 877-841-7700. If we are not available, please leave a message.

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Nothing happens when I insert my card or I am getting an error message when I insert my card.

Please make sure you are inserting the card correctly and that the chip on the Laundry Card is not damaged. Try rubbing your thumb across the gold chip on the Laundry Card and then try again. If it keeps giving you an error message then your Laundry Card is bad. Please mail the Laundry Card to our office at BDS Laundry Systems, 2430 Enterprise Drive, St. Paul, MN 55120, Attn: Customer Service. Upon receipt of the bad card, we will transfer the balance onto a new Laundry Card and mail it back to you.

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Why is money not on my Laundry Card after paying online?

When you purchase value online, you receive a Value Code. You MUST enter that code at the Add Value Station, then the funds will be loaded on the Laundry Card. The funds DO NOT automatically transfer onto the Laundry Card. Please visit the Revalue My Card section for more information.

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