Nothing happens when I insert my card or I am getting an error message when I insert my card.

Please make sure you are inserting the card correctly and that the chip on the Laundry Card is not damaged. Try rubbing your thumb across the gold chip on the Laundry Card and then try again. If it keeps giving you an error message then your Laundry Card is bad. Please mail the Laundry Card to our office at BDS Laundry Systems, 2430 Enterprise Drive, St. Paul, MN 55120, Attn: Customer Service. Upon receipt of the bad card, we will transfer the balance onto a new Laundry Card and mail it back to you.