The app is not connecting to the machine.
Please check your Wi-Fi or data connection. If the issue persists, please close the app and turn off your Bluetooth. Reopen the app and allow it to ask for permission to use your Bluetooth. If you continue to have issues, please contact our service department at firstname.lastname@example.org or call 877-841-7700 during regular business hours (M-F 8:00 a.m. to 4:30 p.m. CST). If we are not available, please leave a message.