The app is not connecting to the machine.
Please check your Wi-Fi or data connection. If the issue persists, please close the app and turn off your Bluetooth. Reopen the app and allow it to ask for permission to use your Bluetooth. If you continue to have issues, please contact our service department at service@bdslaundry.com or call 877-841-7700 during regular business hours (M-F 8:00 a.m. to 4:30 p.m. CST). If we are not available, please leave a message.
The app will not allow me to add a new credit card. I am getting an error saying to use numbers and letters only.
Please make sure you are not using the autofill function. You must manually type your card number, name on the card and the CVV number. Check to make sure there are no extra spaces after your name. Also, please do not add any spaces or special characters.
I added money on the app and it is not on my Laundry Card.
The app balance is separate from your Laundry Card balance. If you add funds to your mobile app account, you must use your smart device to pay. To add funds to your Laundry Card, please visit the Add Value Station at your complex.
Why was I charged $7 or $8? **Pre-Authorization Charges vary by location**
The charge you see is a pre-authorization charge. You will initially see this pending transaction when you start your laundry. You will have 3 hours to use these funds. The unused funds will then be released back to the bank, and the transaction will post for the amount used. Please allow 24-72 business hours for the bank to process. Please note: if your usage exceeds the pre-authorization amount or the 3 hours passes, you will see an additional pre-authorization charge.
Nothing happens when I insert my card or I am getting an error message when I insert my card.
Please make sure you are inserting the card correctly. Readers can vary with how the card needs to be inserted.
The Card Reader says “statepan01.”
Please check back in about 15 minutes. Generally this message indicates that the reader is re-booting. If the error continues, please contact our service department at service@bdslaundry.com or call 877-841-7700 during regular business hours (M-F 8:00 a.m. to 4:30 p.m. CST). If we are not available, please leave a message.
The Card Reader says “econ.”
This message appears when the reader is not able connect to the network. Most of the time the reader will reconnect and work. Please check back after about 15 minutes. If the error continues, please contact our service department at service@bdslaundry.com or call 877-841-7700 during regular business hours (M-F 8:00 a.m. to 4:30 p.m. CST). If we are not available, please leave a message.
Nothing happens when I insert my card or I am getting an error message when I insert my card.
Please make sure you are inserting the card correctly and that the chip on the Laundry Card is not damaged. Try rubbing your thumb across the gold chip on the Laundry Card and then try again. If it keeps giving you an error message then your Laundry Card is bad. Please mail the Laundry Card to our office at BDS Laundry Systems, 2430 Enterprise Drive, St. Paul, MN 55120, Attn: Customer Service. Upon receipt of the bad card, we will transfer the balance onto a new Laundry Card and mail it back to you.
I am moving out. What do I do with my Laundry Card and remaining balance?
Please use up the entire balance on your Laundry Card before moving. If that is not possible, you could ask another resident to purchase the Laundry Card from you. Balances on laundry cards are not refunded.
Where is my Laundry Card serial number?
Please check the back of your Laundry Card. It will either be on the bottom right corner, or on the bottom towards the center.