The app is not connecting to the machine.
Please check your Wi-Fi or data connection. If the issue persists, please close the app and turn off your Bluetooth. Reopen the app and allow it to ask for permission to use your Bluetooth. If you continue to have issues, please contact our service department at firstname.lastname@example.org or call 877-841-7700 during regular business hours (M-F 8:00 a.m. to 4:30 p.m. CST). If we are not available, please leave a message.
The app will not allow me to add a new credit card. I am getting an error saying to use numbers and letters only.
Please make sure you are not using the autofill function. You must manually type your card number, name on the card and the CVV number. Check to make sure there are no extra spaces after your name. Also, please do not add any spaces or special characters.
I added money on the app and it is not on my Laundry Card.
The app balance is separate from your Laundry Card balance. If you add funds to your mobile app account, you must use your smart device to pay. To add funds to your Laundry Card, please visit the Add Value Station at your complex.