The Card Reader says “econ.”
This message appears when the reader is not able connect to the network. Most of the time the reader will reconnect and work. Please check back after about 15 minutes. If the error continues, please contact our service department at firstname.lastname@example.org or call 877-841-7700. If we are not available, please leave a message.
Why was I charged $7 or $8? **Pre-Authorization Charges vary by location**
The charge you see is a pre-authorization charge. You will initially see this pending transaction when you start your laundry. You will have 3 hours to use these funds. The unused funds will then be released back to the bank, and the transaction will post for the amount used. Please allow 24-72 business hours for the bank to process. Please note: if your usage exceeds the pre-authorization amount or the 3 hours passes, you will see an additional pre-authorization charge.
Nothing happens when I insert my card or I am getting an error message when I insert my card.
Please make sure you are inserting the card correctly. Readers can vary with how the card needs to be inserted.
The Card Reader says “statepan01.”
Please check back in about 15 minutes. Generally this message indicates that the reader is re-booting. If the error continues, please contact our service department at email@example.com or call 877-841-7700. If we are not available, please leave a message.